One of the largest challenges in managing social media use in the office is distinguishing between private and professional use. Employees typically carry a number of identities on-line, blurring the strains between private expression and their position as representatives of a company. To mitigate this, it’s essential to ascertain clear boundaries to ensure that employees’…

Establish protocols for dealing with buyer inquiries, suggestions, and complaints in a well timed and professional method to foster optimistic interactions and build community. Provide assets such as educational videos, tutorials, and reference supplies to support ongoing learning and skill improvement. Investing within the coaching and education of your social media team will empower them…

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